My laptop has touchscreen support but doesn't have touchscreen drivers

[XxNinjaFuryxX]

I had touchscreen on my windows 10, but a virus got into my system, so when my dad took my laptop to the place where  bought it, they said that they would have to change the whole software, then when they did, my dad brought my laptop home and I realised that the touchscreen was missing, my laptop does support touchscreen, but I do not have the drivers now, and I can't find them anywhere on the internet, please help me. My laptop name is "HP Notebook - 15-ay014cy (Touch) (ENERGY STAR)", the serial number is "[edited]" and the product number is "X7W86UAR#ABA", if you look for those specifications, you'll see a turqoise coloured laptop. Thank you for your time.

[A4Apollo]

Hey there! @XxNinjaFuryxX, 

Is the touchscreen working in BIOS page?

Try updating the BIOS and chipset drivers on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Also, update the chipset drivers using this link. Click Here

You can update other drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Also, Try few steps recommended below.

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices.

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

Go into Device Manager - Select Universal Serial Bus Controllers - Select Generic USB Hub Properties -(Under POWER tab: the one that  has "HID-compliant Device 100mA" attached) Power Management - UNCHECK-"Allow the computer to turn off this device to save power"

If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says "Touchscreen" under "Bus Reported Device Description"

Refer this article to further troubleshoot touchscreen issues with your PC. Click Here

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on the PC and check if the hardware on the PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[XxNinjaFuryxX]

I tried updating the BIOS and the chipset drivers, it didn't work, and I do not have the HID compliant touch screen driver in device manager

[A4Apollo]

Hi! @XxNinjaFuryxX, 

Thanks for the update.

Did you try running a touchscreen test as recommended in my previous post?

If you have not tried running a touchscreen test. Please run the touchscreen test and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

If the test fails it is a hardware issue with the PC. Please contact HP support for service options.

Contact HP support using this link. Click Here

I'll watch your reply!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!