My laptop is getting super hot on charger side plugged in or not

[SPaige99]

I’ve only had my laptop for 3 to 4 months and have not used it very much. I plugged it in the other day to use it and it immediately got so hot to the touch that it burned my leg. It continue to do this plugged, or unplugged no matter all the troubleshooting I did. I called Best Buy and they said I can no longer bring it back to the store, but my factory warranty is still good but I don’t know exactly what’s wrong with it or how the warranty works. Can someone please help me? I need this for school and work 

[WAWood]

Sorry, but modern laptops tend to run hot. With the lighter cases, smaller sizes, faster processors, and more power graphics chips, the combination drives up the heat and can overpower the fan(s).

These laptops use Lithium-Ion batteries -- the same technology in use in lots of smartphones -- and the same techology that caused Samsung phones to catch fire and explode some years ago. So while the laptop is charging, it can get VERY hot -- hot enough to burn you, in some cases.

New laptops also generally use a new SSD technology known as NVMe drives -- and those are known to get very HOT when in use. This adds to the heat being generated.

And a LOT more heat means the now SMALLER fans have to run a lot faster and more of the time. So, unlike the older laptops, the fans tend to be on nearly all the time and loud, as well.

If you disconnect the charger and the laptop cools down a little, that is because the battery is not charging anymore.

About all you can do is purchase a laptop base containing fans that will then draw heat away from the laptop and possibly, cool it down so that it no longer overheats.

Please note that if you are using the laptop for video streaming, that is one of the most demanding things you can force it to do and that will drive up the heat considerably.