My laptop is scrolling up on itself

[anafrays]

My laptop is scrolling up on itself. I have tried reinstalling mouse and keyboard but still there is no difference. There is no sticky keys also.  Ot makes it hard for me to do anything with my laptop.  Please help me if anyone knows the solution. 

[Echo_Lake]

@anafrays
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  
Firstly, let's perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data.

Next Step: BIOS Defaults - (After hard reset follow the below steps while starting the computer)
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. this should fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[anafrays]

I have reset my laptop.  But the BIOS setting is not appearing.  I pressed ESC repeatedly while the laptop starts but no BIOS menu appeared. 

[anafrays]

I have done the BIOS default but the problem still persist.  

[Echo_Lake]

@anafrays
At this stage, I would suggest sending the unit in for physical diagnosis in order to isolate and fix the issue. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.