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Yevutshdjshs
New member
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Message 1 of 2
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Flag Post

My laptop is stuck in the preparing automatic repair loop and everything I have done hasn't work

HP Recommended

My hp laptop(Model 14-dk1xxx) has been stuck in the preparing automatic repair loop and everything I have done isn't working. I have tried to factory reset it but it just goes to blur screen, I have tried to use the press the windows and b at same time and that works but it just make it right back to the preparing automatic repair loop. What should I do?

1 REPLY 1
ub6424
Level 9
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Message 2 of 2
Flag Post
HP Recommended

Hello @Yevutshdjshs 

 

Sorry to hear that you are having problems ... 

 

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2Please report your results ( report, pictures, error messages ... )

 

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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