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‎07-02-2022 07:43 AM

HP Recommended

My hp laptop(Model 14-dk1xxx) has been stuck in the preparing automatic repair loop and everything I have done isn't working. I have tried to factory reset it but it just goes to blur screen, I have tried to use the press the windows and b at same time and that works but it just make it right back to the preparing automatic repair loop. What should I do?

Category:
1 REPLY 1

‎07-02-2022 04:54 PM

HP Recommended

Hello @Yevutshdjshs 

 

Sorry to hear that you are having problems ... 

 

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2) Please report your results ( report, pictures, error messages ... )

 

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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