My laptop is suddenly constantly dropping frames

[swaming]

It happened all of the sudden with no major updates or changes. The fps drops will consistently occur when I do anything intensive like play games, and will sometimes occur when I am not playing games. I tried restoring my computer while keeping files and removing apps, but it hasn't helped. I have run the System fast test, the system intensive test, and the component test using the hardware diagnostic tool, and everything passed. Any suggestions?

[The_Fossette]

@swaming

I reviewed your post and I understand that you are facing FPS drop issues.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have a customized computer. Do you have a graphics card installed on the computer?

Meanwhile, the computer that you have is not designed for gaming. Usually, the gaming laptops will have better cooling solutions compared to home/office or business computers and this impacts the gaming experience.

Having said that, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[swaming]

@The_Fossette

Hi, thanks for the welcome! My laptop has the UHD Graphics 620, which I believe is the graphics card installed. The FPS drops are an issue because they also occur periodically when I'm watching things online or when I have a few tabs open and not just playing games. In addition, things had been working smoothly for about a year before I began having problems. I have since updated the BIOS and the graphics driver, but it hasn't helped. Do you have any other suggestions?

[The_Fossette]

@swaming

I recommend you follow the steps in the below article and run a system test to make sure whether it is a software or a hardware issue.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[swaming]

It passed all of the system tests using the hardware diagnostics tool, so I think it's a software issue.

[The_Fossette]

@swaming

Follow the steps in the below article and perform a system reset on the computer and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[swaming]

I reset my computer but it did not resolve the issue. I opted for the keep my files option because I have some work I didn't want to lose

[The_Fossette]

@swaming

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!