My laptop keyboard won't let me type letters in my password

[Claire902]

When I'm asked for my password to login I can only type numbers but when it asks for the code A1B2C3 I can type that ok!!???

[Flower_Bud]

@Claire902

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, you're unable to type the alphabets in the password, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made? 

Have you tried using the onscreen keyboard? 

Have you tried using an external keyboard? 

If not, I suggest you use an onscreen and also try external keyboard: 

To use Onscreen Keyboard, you could refer to an example shown in the picture below:

Also, try running a keyboard test: 

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.\

5. Select Keyboard Test.

6. Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard. A keyboard is required for this test.

   To run the test, click Keyboard, and then click Run once.

   The Keyboard Test time is 3 minutes.

Uninstall and reinstall Keyboard drivers:

1. In Device Manager, uninstall and reinstall the keyboard software:

   1. In Windows, search for and open Device Manager.

   2. Click View and select Show Hidden Devices.

      Figure: Show hidden devices

      

   3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

   4. Continue removing device names in the Keyboards category until all device names have been uninstalled.

2. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.

3. Wait for the computer to restart and open Windows.

   The keyboard should now work correctly.

BIOS Default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Update BIOS: Follow the steps from the link: https://hp.care/2GMl4Yp

Let me know how it goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Good Luck!

[inandora]

This is happening for me too. I JUST bought this HP Envy and for 1 thousand bucks I'd expect it to not have such a major problem as this out of the bag. I'm stuck at the login screen with my outlook id. Tried both onscreen keyboard AND external keyboard and only numbers work in the field.

[Badpav3]

I presume there wasn't a follow-up to this is because it is probably an embarrassingly simple problem; that I encountered as well. After an update, I was forced to switch to a PIN instead of my normal Windows 360 login. To help you differentiate, Windows disables the letters in that PIN  field. If you enter your PIN of numbers only,  everything should be fine. 

[Kareypoe]

I had the same problem. Unplug your laptop from the power source.  Remove the battery. Re install that battery. Your computer will restart and will bring you to the password page. It may take a few minutes to reset but it worked for me.