My laptop sceen edges turned black color, all the four sides. Also left and right screensides yellow

[dineshketha]

hi sir, 

   im k dinesh using HP CK 069tx model laptop. i have been using this laptop for 3 years. for the first 2 years it was so good. performed well. but recetly the screen edges of my laptop are turned balck like the vintage filter effect and when i shutdown or restart my laptop the recent closed tabs are seen in shutdown or restart back ground very lightly, im so worried about these, whats the reason for that problem. when i went to buy this product i have enquired about the quality of product and i got satified when i used it, but now these unexpected problems made me worried. so i kindly request you to resolve my issue and please reply whats the reason for this issue. for your reference i have attached the photos also please kindly check.

thank youthe edges of my laptop are as you can see in the picturethe edges of my laptop are as you can see in the picture the recent tabs are appearing in background when i shutdown or restart the laptop.

[Echo_Lake]

@dineshketha

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it worked without these issues?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[dineshketha]

• I'm facing the problem from last 4 months. 
• I have updated the drivers timely from updates through windows.
• I have also checked on external display, on external display the screen was clear.

And I run the BIOS also but no changes. Please help me in solving the issue. Thank you. 

[Echo_Lake · Accepted solution]

@dineshketha

Thank you for posting back.

It sounds like hardware related issue with the Display and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.