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HP Recommended
HP Pavilion Laptop PC 14-dv0000 (9WF40AV)
Microsoft Windows 11

My Laptop screen goes black after starting this but my laptop  is working fine using external monitor. How can I get the display back? I'm using Windows 11 OS.

1 REPLY 1
HP Recommended

Hi @BBhattacharya,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I see that the laptop display is not working and it is black. But it works fine on an external monitor correct? Then it seems the display might have gone bad and need to check. 

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.