My laptop screen goes black for a second randomly

[Gülendam]

While I'm using my laptop, my screen goes black and comes back like it never happened, which looks like a blink of an eye, then it continues working normally. It happens randomly. I couldn't find a time pattern or an action that causes it. I have sent my laptop to the technical service but they said there is nothing wrong with my device so they just updated and returned it. It was fine for some time but then my laptop started to do the same thing again. I don't want to send my laptop to the service knowing the same things will happen again and I really don't enjoy my device anymore. How can I solve my screen problem? 

+Very rarely, after I use the mute button and turn it off, it still doesn't sound and the sound only gets back when I restart my device. I'm also uncomfortable about that, it makes me feel like my device is broken down. 

[TEJ1602]

@Gülendam, Welcome to HP Support Community!

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

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