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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP EliteBook 820 G2 Base Model Notebook PC
Microsoft Windows 10 (64-bit)

Hi everyone, thanks in advance for your help.
The screen of my laptop is black on the right side, otherwise it looks good, it is as if it was working in 4: 3 inside a 16; 9, the resolution is fixed at 1024x768 but the image is not enlarged, the icons are displayed correctly as well as the texts, and it is moved to the left of the screen.
Basically I can't take advantage of the full screen.
Anyone know what I can do?IMG20220729123615.jpgIMG20220729123306.jpgIMG20220729123608.jpg

3 REPLIES 3
HP Recommended

hi

try

Intel Video Driver and Control Panel

 

 

20.19.15.5166 Rev.W182.1 MBJul 22, 2021Download

 

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

and check

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-820-g2-notebook-pc/7343192

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Hi, thank you for the reply post.
I have already updated graphics drivers, but I haven't resolved.
Also the graphics card control panel does not start (Intel HD grahics 5500)

HP Recommended

I have already updated graphics drivers, but I haven't resolved.

 

this one

 

the graphics card control panel does not start (Intel HD grahics 5500)

it is present, but nothing happens if you open it?
since when this problem?

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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