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HP Recommended
HP 245 G5 Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

I was using my laptop suddenly I found that a very thin vertical line appear on the display monitor of my laptop. I bought this laptop in 2019 and since then it is working fine without giving any trouble. 

I googled the issue to find a solution and as suggested I connected to an alternate monitor to separate out the problem whether it's an adapter or monitor issue. The alternate monitor is displaying an error free display without any line. So it appears to me an issue with my laptop monitor. Can anyone please help me what action am I supposed to take and how much will it cost to repair it in Indian currency, thank you.

5 REPLIES 5
HP Recommended

Hello Kumardua, if you have an external monitor, I would try to see if the line that appears on your laptop screen also appears, but I think it is due to your laptop screen, which is most likely a bad screen.

Greetings.

HP Recommended

Hello Jos,

I think you are right, I have attached it to an alternate monitor and the line disappeared, so it probably looks like an issue with my laptop display monitor.

So, either I have to live with it, or, go for a repair.

That is why I wanted to know how much will it cost to repair.

Thanks.

HP Recommended

Hello Kumardua, I'm sorry for having to change the screen, look at the technical service in your country because I don't know where you are from, but tell me where you are from and I will leave you the link to your country for HP technical service.

Greetings.
HP Recommended

Hello Jos,

I am from India, from the eastern region of India.

Thanks.

HP Recommended

Hello Kumardua, I don't know what it may cost to repair your laptop, I'm sorry, they will tell you what it costs in the technical service. I leave you the link to the official HP technical services in India, there are many and you can choose which one to take the laptop to.

https://support.hp.com/in-en/help/service-center

Greetings.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.