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06-21-2021
11:45 AM
- last edited on
06-29-2021
06:59 AM
by
JessikaV
Laptop ask me to update security update so after update it my display shows like this. Can anyone tell me how to fix this ? thank you
06-21-2021 01:27 PM
I think the update was pure coincidence and had nothing to do with the screen issue.
This is almost certainly an indication of failing video hardware -- either the screen or the video chip or both.
You need to connect an external monitor to the laptop.
If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.
If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.
We are not able, or permitted, to provide any repair estimates or equipment prices.
For this information, you would need to contact an HP Repair or Service Center.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
Good Luck
I am a volunteer and I do not work for, nor represent, HP