My mousepad is no longer working

[Keirq]

It was working perfectly fine a few hours ago, however now it is not registering any type of movement or clicking on the mousepad at all. 

[VikramTheGreat · Accepted solution]

Hi @Keirq,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP notebook’s touchpad suddenly stopped working, here are the steps to troubleshoot:

1. Check if the Touchpad is Disabled

• Press Fn + F5 or Fn + F7 (varies by model) to toggle the touchpad.
• Look for a small LED near the touchpad: 
  • Orange light = disabled
  • No light = enabled

2. Restart the Laptop

• A quick restart can reset the touchpad driver.

3. Update or Reinstall Touchpad Driver

• Open Device Manager: 
  • Press Windows + X > Device Manager > Mice and other pointing devices.
• Right-click Synaptics/ELAN/HP Touchpad → Update driver.
• If that doesn’t work: 
  • Right-click → Uninstall device → Restart (Windows will reinstall automatically).

4. Check Touchpad Settings

• Go to Settings > Devices > Touchpad.
• Ensure the Touchpad is turned ON.

5. BIOS Settings

• Restart and press Esc or F10 to enter BIOS.
• Ensure the Internal Pointing Device is enabled.

6. HP Support Assistant

• Download HP Support Assistant: 👉 HP Support Assistant | HP® Support
• Run updates for drivers and firmware.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat