My mousepad is no longer working

[Keirq]

It was working perfectly fine a few hours ago, however now it is not registering any type of movement or clicking on the mousepad at all. 

[VikramTheGreat]

Hi @Keirq,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP notebook’s touchpad suddenly stopped working, here are the steps to troubleshoot:

1. Check if the Touchpad is Disabled

• Press Fn + F5 or Fn + F7 (varies by model) to toggle the touchpad.
• Look for a small LED near the touchpad: 
  • Orange light = disabled
  • No light = enabled

2. Restart the Laptop

• A quick restart can reset the touchpad driver.

3. Update or Reinstall Touchpad Driver

• Open Device Manager: 
  • Press Windows + X > Device Manager > Mice and other pointing devices.
• Right-click Synaptics/ELAN/HP Touchpad → Update driver.
• If that doesn’t work: 
  • Right-click → Uninstall device → Restart (Windows will reinstall automatically).

4. Check Touchpad Settings

• Go to Settings > Devices > Touchpad.
• Ensure the Touchpad is turned ON.

5. BIOS Settings

• Restart and press Esc or F10 to enter BIOS.
• Ensure the Internal Pointing Device is enabled.

6. HP Support Assistant

• Download HP Support Assistant: 👉 HP Support Assistant | HP® Support
• Run updates for drivers and firmware.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat