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‎07-05-2020 01:31 AM - last edited on ‎07-05-2020 08:33 AM by Retired

HP Recommended
Product: [Personal Information Removed]
Operating System: Microsoft Windows 8.1 (64-bit)

My notebook laptop keyboard not working and when I plug in the keyboard the display lag and doesn't work at all even touch stop but when I plug it out it works again hp split x2 13-r010dx

1 REPLY 1

‎07-07-2020 08:36 AM

HP Recommended

@Ramez_Khalid

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a Keyboard Test from F2 Diagnostic and let me know if it works during the Test

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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