My pavilion 360 will go blank screen when I pull out the charger, and when plugged in it still goes

[Morgan_1]

My pavilion 360 goes black out when plugged out and goes black out 30 minutes when plugged in, unless I turned it off and on before the screen comes back but it will repeat 30 minutes time.

hibernate and sleep NEVER

[Raj2111]

Hi @Morgan_1 

Welcome to the HP support community.
 

1. Check Power Settings

1. Control Panel: Go to Control Panel > Hardware and Sound > Power Options.
2. Change Plan Settings: Click on "Change plan settings" next to your selected power plan.
3. Adjust Sleep Settings: Ensure that the settings for sleep and hibernation are set to "Never."
4. Advanced Power Settings: Click on "Change advanced power settings." Check settings related to "Sleep," "USB settings," and "PCI Express" to ensure they are configured appropriately.

2. Update Drivers

1. Device Manager: Right-click on the Start button and select "Device Manager."
2. Display Adapters: Expand "Display adapters," right-click on your graphics driver, and select "Update driver."
3. Power Management Drivers: Also, check for updates for chipset drivers and any other relevant power management drivers.

3. Check Battery Health

Battery Report: Open Command Prompt as an administrator and run the command:

This will generate a report that shows battery health and usage.

Inspect Battery: If the report indicates issues, you might need to consider replacing the battery.

4. Reset Power Configuration

1. Open Command Prompt as Administrator.
2. Type the following command and press Enter:This will reset all power plans to their default settings.

5. Check for Windows Updates

1. Windows Settings: Go to Settings > Update & Security > Windows Update.
2. Check for Updates: Ensure that your system is up to date.

6. Disable Fast Startup

1. Control Panel: Go to Control Panel > Hardware and Sound > Power Options > Choose what the power buttons do.
2. Change settings: Click on "Change settings that are currently unavailable."
3. Uncheck Fast Startup: Save changes and restart the laptop.

7. Perform a Hard Reset

1. Power Off: Turn off the laptop completely.
2. Disconnect Power: Unplug the charger and remove the battery (if removable).
3. Drain Residual Power: Press and hold the power button for about 15 seconds.
4. Reconnect Power: Reinstall the battery and plug in the charger, then try to power on the laptop

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support