My screen is dark. The brightness keys are not changing it.

[gracem10]

my chrome book screen is dark. The brightness keys don’t change anything. I have tried the hard reset but it doesn’t do anything. I can faintly see the word chrome book come up when i power it on, but then it goes away. I have charged it and the screen is still dark. I don’t know how to fix it. 

[Riddle_Decipher]

@gracem10 Here's a few things you can do to identify the issue and then, we can resolve it accordingly:

To check if the issue with the screen appears on another monitor too, you can connect your Chromebook to a monitor or TV with an HDMI, DisplayPort, DVI, or VGA port.

Sometimes you need an adapter cable to do this. To learn what type of cable you need, check the instructions included with your Chromebook.

1. Find the display output and input ports on your Chromebook. (If you’re not sure which ports to use, check the instructions included with your Chromebook.)
2. Use these two ports to find the correct adapter (ex. DisplayPort to HDMI).
3. Plug the adapter into the monitor, then into your Chromebook.

Show your Chromebook screen on your monitor

1. At the bottom right, select the time.
2. Select Settings .
3. In the "Device" section, select Displays.
4. Select Mirror Internal Display. Your screen will show on all connected monitors.

Tip: To view your Chromebook screen only on your monitor, press and hold Decrease brightness .

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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