• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎05-20-2023 04:55 AM

HP Recommended
Product: HP 255 15.6 inch G9 Notebook PC (50J80AV)
Operating System: Microsoft Windows 10 (64-bit)

My screen keeps blacking out. I fix it by hand, but it breaks again. Frankly, the screen does not go completely black, the brightness drops to zero, and the parts where the application tabs are still visible in a very small amount. For this reason, I sent my computer to be repaired under warranty, but now it is in worse condition. What is the reason for this, can I fix it myself? I don't want to send it for repair again. I can't stay without a computer for 45 days. I do all my work on the computer.

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.