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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- My touch pad does not want to connect to the cursor. Will n...

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11-30-2020 08:56 PM - edited 11-30-2020 08:57 PM
My HP Notebook worked very well when I got it in October 2020. Then I noticed the touchpad would not move the cursor and I had trouble establishing the cursor with the touch pad. I have adjusted the touch pad sensitivity and have updated Windows. I am not sure about the driver for the touchpad as I tried to install a diagnostic tool but it said my computer would not work with it. Any suggestions?
12-07-2020 04:38 PM
I reviewed your post and I understand that the touchpad is not working on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.
https://support.hp.com/in-en/drivers
Here is how it is done.
- Type "Device Manager" into the search field to open the device manager console.
- Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
- On the Confirm Device Removal dialog box, click OK to start the uninstall process.
- When the uninstall process is complete, remove the device.
NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee