• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

My touch pad is not working from past 8 months 

1 REPLY 1
HP Recommended

Hi @Sid-181,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP laptop touchpad hasn’t been working for 8 months, there are a few troubleshooting steps you can try to resolve the issue.

 

Check Touchpad Settings:

  • Go to Settings > Devices > Touchpad. Make sure the touchpad is enabled.

Update or Reinstall Drivers:

  • Open Device Manager (right-click the Start button and select Device Manager).
  • Expand the Mice and other pointing devices section.
  • Right-click on your touchpad device (it might be listed as something like "Synaptics" or "ELAN") and select Update driver. Follow the prompts to search for updated drivers.
  • If updating doesn’t work, you might want to uninstall the driver and then restart your laptop. Windows should reinstall the driver automatically upon restart.

Check for Physical Issues:

  • Sometimes, a touchpad might not work due to physical damage or debris. Ensure there is no dirt or residue on the touchpad.

Check BIOS Settings:

  • Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or ESC during startup).
  • Look for touchpad settings in the BIOS and ensure it's enabled.

Run HP Hardware Diagnostics:

  • HP laptops often come with built-in diagnostics. You can access it by pressing the F2 key during startup to run hardware tests.

Perform a System Restore:

  • If the touchpad stopped working recently and you suspect a software issue, you might want to perform a System Restore to a point when the touchpad was working.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.