My touch pad is not working

[Sid-181]

My touch pad is not working from past 8 months 

[Raj_05]

Hi @Sid-181,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop touchpad hasn’t been working for 8 months, there are a few troubleshooting steps you can try to resolve the issue.

Check Touchpad Settings:

• Go to Settings > Devices > Touchpad. Make sure the touchpad is enabled.

Update or Reinstall Drivers:

• Open Device Manager (right-click the Start button and select Device Manager).
• Expand the Mice and other pointing devices section.
• Right-click on your touchpad device (it might be listed as something like "Synaptics" or "ELAN") and select Update driver. Follow the prompts to search for updated drivers.
• If updating doesn’t work, you might want to uninstall the driver and then restart your laptop. Windows should reinstall the driver automatically upon restart.

Check for Physical Issues:

• Sometimes, a touchpad might not work due to physical damage or debris. Ensure there is no dirt or residue on the touchpad.

Check BIOS Settings:

• Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, or ESC during startup).
• Look for touchpad settings in the BIOS and ensure it's enabled.

Run HP Hardware Diagnostics:

• HP laptops often come with built-in diagnostics. You can access it by pressing the F2 key during startup to run hardware tests.

Perform a System Restore:

• If the touchpad stopped working recently and you suspect a software issue, you might want to perform a System Restore to a point when the touchpad was working.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support