My touch screen for my pc is responding to my finger but not my pen despite it being connected

[Lauren16]

I have connected my pen to my laptop via bluetooth but the touch screen is not repsonding. However, my finger does work. My pen is fully charged and connected and i am confused as to why it is not working, the botton does work but not the tip. 

[A4Apollo]

Hey there! @Lauren16, Thanks for stopping by the HP Support Community!

Is the touchscreen working on the BIOS page?

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Try updating the BIOS and touchscreen firmware to the latest version and check if it helps.

You can update the drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Try few steps recommended below.

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices.

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

Go into Device Manager - Select Universal Serial Bus Controllers - Select Generic USB Hub Properties -(Under POWER tab: the one that  has "HID-compliant Device 100mA" attached) Power Management - UNCHECK-"Allow the computer to turn off this device to save power"

If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says "Touchscreen" under "Bus Reported Device Description"

Refer this article to further troubleshoot touchscreen issues with your PC. Click Here

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on your PC and check if the PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lauren16]

 @A4Appollo Thank you for replying, but no...this hasn't worked. My troubleshooting says that nothing is wrong but the pen is not being regonsied, but it is paired with my laptop. I don't think my tablet mode is working either as now my finger won't work. My widows has recently had an update so everything is working but the touch screen . 

[A4Apollo]

@Lauren16,

Thanks for the update. Please share the product number of the PC to assist you better.

Is the touch working on the BIOS page?

Also, try running a touchscreen test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Try the steps recommended below to turn on the tablet mode.

Click or tap the Start button
Launch the Settings app
Click or tap on "System"
In the left pane of the screen, scroll down to the bottom until you see "Tablet Mode"
Verify that the toggle is set to ON. 

Refer this article to know more information about switching to tablet mode. Click Here

Let me know how it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!