My touchpad and my touchscreen freezes and nothing works, cursor freezes

[LZ_13]

i have an HP envy x360 and recently it has started freezing completely, if i open my browser and open youtube it will suddenly freeze and nor will my cursor/keyboard/touchscreen work. if i simply click on a link on whatsapp it will freeze and the only way it unfreezes is if i click on the power button for a prolonged amount of time, even after that same issue repeats. the computer freezes and after 5 minutes restarts by itself.

[VikramTheGreat]

Hi @LZ_13,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating it must be to have your HP Envy x360 freeze and restart, especially when you're just trying to do something simple like watch YouTube or click a link. You're not alone in this, and I’m here to help you get back to a smooth experience.

Steps to Fix Freezing and Auto-Restart Issues on HP Envy x360 14-fa0000 (Windows 11)

1. Run HP Performance Tune Check

HP offers a tool that scans and optimizes your system to prevent lockups and freezes:

• Download HP Support Assistant: HP Support Assistant | HP® Support
• Open the app and run Performance Tune Check

2. Perform a Hard Reset

This clears temporary memory and forces a full system scan:

• Shut down the laptop
• Unplug the charger
• Press and hold the power button for 15 seconds
• Plug the charger back in and power on

More details: HP PCs - Computer locks up or freezes (Windows 11, 10) | HP® Support

3. Update BIOS and Drivers

Outdated firmware can cause system instability:

• Use HP Support Assistant or visit your model’s page:
  HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P5AV) | HP® Support

4. Check for Overheating

Freezing followed by auto-restart can be a sign of thermal shutdown:

• Make sure vents are clean
• Avoid using the laptop on soft surfaces
• Use a cooling pad if possible

5. Scan for Corrupt Apps

If the issue happens with specific apps (like WhatsApp or YouTube):

• Open Task Manager (Ctrl + Shift + Esc)
• Check if any app is using excessive CPU or memory
• Try reinstalling or updating those apps

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat