My touchscreen stopped working

[nieki]

My touchscreen stopped working

[VikramTheGreat]

Hi @nieki,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand the trouble you are facing. Here’s how to fix the touchscreen not working issue on your HP Envy x360 15-fh0000 (Windows 11):

Step 1: Confirm Touchscreen is Enabled

• Press Windows + X → Device Manager.
• Expand Human Interface Devices.
• Look for an HID-compliant touch screen. 
  • If missing → driver issue.
  • If present but disabled → right-click → Enable device.

Step 2: Update Drivers

• Download the latest drivers for your model: 👉 HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV) Software and Driver Downloads | HP® Supp...
• Install Intel Serial IO and Touchscreen drivers if available.
• Restart your laptop.

Step 3: Run HP Hardware Diagnostics

• Download HP PC Hardware Diagnostics: 👉 How to Fix HP Computer and Laptop Display and Touch Screen Problems | HP® Support
• Run Component Test > Touchscreen.
• If it fails → hardware issue.

Step 4: Calibrate Touchscreen

• Go to Settings > Bluetooth & Devices > Pen & Touch.
• Select Calibrate under Tablet PC Settings.

Step 5: Windows Troubleshooter

• Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run Hardware and Devices.

If Still Not Working

• Boot into UEFI Diagnostics (press Esc > F2 during startup).
• Run Touchscreen Test.
• If it fails → likely a hardware fault (digitizer or cable).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat