My touchscreen will no longer click and drag

[TommieB]

I've run the diagnotic tool and the can see that the click and drag feature is not working.

I've uninstalled the driver on the compliant touch screen, but no change.

I've tried to configure the touch screen, but when the tool loads and I'm supposed to touch the target on the screen, the target never appears and nothing happens.

ugh............thanks for any tips.

[Riddle_Decipher]

@TommieB

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query 😉 

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
• And does the mouse work fine? it doesn't go around randomly clicking things, does it?
  perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the Touchscreen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!