11-16-2019 10:59 AM
Please i would like to find out if a black spot (dead pixels ) can be fixed on my laptop or I would need to replace screen
11-19-2019 04:35 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that you want to know whether a dead pixel can be fixed and where can you purchase a replacement screen for your computer.
Don’t worry, I assure you I will try my best to get this sorted.
I would like to inform you that a dead pixel cannot be fixed, and you need to replace the screen.
You can purchase all the replacement parts available for your computer from the HP part surfer.
Follow the steps in the below article for detailed instructions.
Or you can contact support and they will assist you with the available service options for your computer.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I hope that answers your question and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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