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‎11-13-2024 06:13 PM - edited ‎11-13-2024 06:14 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy1000 IDS Base Model

Hi - It seems I might need a new ELAN Precision Touchpad Filter Driver, because my laptop trackpad's cursor keeps disappearing, and it takes multiple restarts to get it back.

If I uninstall the driver, the cursor returns for a while.

(This does not appear to be a transition to tablet mode issue.)

HP's support site provides me a driver to download for this device. But it's for Windows 11 version 21H2 and 22H2.

When I try to install that, I get this message: "The driver is not supported on this OS version (10.0.22631).

It seems I need a driver for Windows 11 23H2, but am struggling to find one.

Thanks! - Paul
 
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