My webcam (HP Wide Vision HD Camera) is not working

[DavorR]

My webcam (HP Wide Vision HD Camera) is not working

[Max3Aj]

@DavorR, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Wide Vision HD Camera is not working on your Windows 10 (64-bit) system. Let’s go through a few steps to get it working again:

Check Camera Privacy Settings

1. Click Start > Settings > Privacy > Camera.
2. Make sure Camera access for this device is turned On.
3. Ensure Allow apps to access your camera is also On.
4. Scroll down and make sure the app you're trying to use (e.g., Zoom, Teams) has permission.

Restart the Camera Driver

1. Press Windows + X and select Device Manager.
2. Expand Imaging Devices or Cameras.
3. Right-click on HP Wide Vision HD Camera and select Disable device.
4. Wait a few seconds, then right-click again and select Enable device.

Update the Camera Driver

1. In Device Manager, right-click on the camera and choose Update driver.
2. Select Search automatically for updated driver software.
3. If no update is found, visit the HP Support page and enter your PC model to manually download the latest camera driver.

Use HP Support Assistant

1. Download or open HP Support Assistant from here. HP Support Assistant | HP® Support
2. Run a full system scan to detect and fix hardware issues, including the webcam.

Test the Camera

• Open the Camera app from the Start menu to check if the webcam is working.
• If it still doesn’t work, try using it in another app like Zoom or Skype. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support