My webcam has stopped on my Omen 14

[PauloKay]

My camera appears to have stopped working and I initially noticed this when I stopped being able to log in using facial recognition.

I have run the diagnostics in the HP Support Assistant and it report the camera is okay until I ask to view the image and a white screen is shown. Does this indicate the camera has failed?

Thanks

Paul

[Garp_senchau]

@PauloKay, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Your camera hardware seems to be detected and reported as working in diagnostics, but the white screen suggests a software issue rather than a complete hardware failure. Try these steps:

Check Privacy & Permissions

Go to Settings > Privacy & Security > Camera

Ensure Camera Access is ON and apps have permission

Update/Reinstall Camera Drivers

Open Device Manager (Win + X > Device Manager)

Expand Imaging Devices or Cameras

Right-click HP True Vision FHD Camera > Uninstall

Restart your laptop—Windows will reinstall the driver

Check Windows Camera App

Open the Camera app (Win + S, search "Camera")

If it's blank or shows an error, try resetting it:

Settings > Apps > Installed Apps > Camera > Advanced options > Reset

Update Windows & HP Software

Install any pending Windows Updates

Run HP Support Assistant to check for firmware updates

Also, refer to this guide: HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10) | HP® Support

Let me know what happens after trying these! 😊

Take care and have a good day. 

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Regards,