My webcam image is black and white

[Eleanor_]

Hi, 

My webcam will only display black and white image.  I have tried updating the driver but have had no luck

[asmita6658]

Hi @Eleanor_

Welcome to the HP Support Community. I'd be happy to assist you with the webcam issue. 

Please try these steps - HP PCs - Webcam Troubleshooting

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) 

Hope this helps! Keep me posted. 

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Have a great day!