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Tchazy
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Message 1 of 2
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My webcam is active but does not work (black screen)

HP Recommended
HP Pavilion Gaming Notebook
Microsoft Windows 10 (64-bit)

Hello,

 

The camera of my HP Pavilion Gaming Notebook does not work anymore. I have not used it for months and months, so I could not see any problem until now. Though it is active (the light is on and the system seems to recognize that the camera is active), the screen stays black and of course it is impossible to record any video or photo.

I thought it was a problem with the driver, but when I checked for updates in the device manager, it said that everything is up to date.

Does anyone know what may be the problem ?

Thanks a lot !

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Tchazy

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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