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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- My window key does not work

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08-06-2024 02:15 PM
I restored my computer to factory settings and suddenly the windows key stopped working, I tried a couple of programs that detect pressed keys, but to no avail. then i tried the software keyboard and it works normally.
Thanks for reply.
Solved! Go to Solution.
08-06-2024 02:33 PM - edited 08-06-2024 02:34 PM
Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do the keys function during this BIOS test?
If a component fails during the UEFI test then Click here to check warranty
If the keyboard passed then
Did you do cloud recovery as described here?
Make sure you used the correct country code when downloading to get the correct keyboard and language
#AKB Czech
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
08-07-2024 05:45 AM - edited 08-07-2024 05:47 AM
Did you enter the correct product ID that matches what is printed on the HP label or was impressed on the chassis of the laptop?
For example ABCD123:AKB is a correctly formed product ID that will get the Czech version of the restore media for device ABCD123. The product code has to match what was imprinted on your PC for the cloud restore to work correctly.
Did you reset the BIOS back to defaults? Press F10 to get into the bios and use F9 (or whatever) key sets the default. Make sure secure boot is enabled.
Does an external USB keyboard work?
If you use the correct product ID to do the cloud restore and the keyboard does not work then you will have the contact support and explain the problem and see if they can provide a better cloud restore or at least advise you.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it