NO gsync option

[fdh4t3]

i have HP OMEN 16 WD 0880TX LAPTOP

IT HAS VARIABLE REFRESH SUPPORT ON IGPU BUT NOT ON DGPU 

PLZ HELP....

[Garp_senchau]

Hey @fdh4t3,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Display Connection

• Often, variable refresh rate technologies like G-SYNC or FreeSync depend on how the display is connected to the GPU. If your laptop's display is only connected to the iGPU (integrated graphics), then VRR will only work with the iGPU. Some laptops route all display output through the iGPU, even when the dGPU is active.
• To fix this, check if the display is using the discrete GPU output. If the display is tied to the iGPU, you won’t be able to use VRR on the dGPU.

Software/Driver Settings

For NVIDIA GPUs: If you have an NVIDIA discrete GPU, make sure you have the latest drivers installed. Sometimes VRR support can be affected by the NVIDIA Control Panel settings.

• Go to NVIDIA Control Panel > Display > Set up G-SYNC.
• Ensure the correct monitor is selected and try enabling G-SYNC.

For AMD GPUs: If you have an AMD discrete GPU, check the AMD Radeon settings.

• Go to Radeon Settings > Display > Enable FreeSync for the dGPU if supported.

Windows settings: Ensure that you have variable refresh rate enabled in Windows Settings.

• Go to Settings > System > Display > Advanced Display Settings.
• Enable Variable refresh rate or Adaptive sync (depending on your GPU and monitor compatibility).

Hardware Limitation

• If the laptop’s dGPU (possibly an NVIDIA or AMD discrete card) does not support VRR for some reason, there’s not much you can do from the software side to enable it.
• Check the specifications of the dGPU in your system to ensure that it supports VRR on external displays (if you plan on using an external monitor) or if it’s only supported via the iGPU.

BIOS/UEFI Settings

• Some laptops have settings in BIOS/UEFI that determine how the iGPU and dGPU work together. It may help to ensure that the laptop is configured to allow the dGPU to be used for display output. You may also need to check the settings for hybrid graphics (Optimized or Discrete modes).

External Monitor Configuration

• If you are using an external monitor, ensure that the monitor supports FreeSync or G-SYNC and that it’s properly connected to the discrete GPU (not the iGPU).
• Some laptops automatically use the iGPU for integrated displays but default to the dGPU when using an external display.

What You Can Try:

1. Update both your Intel integrated GPU and discrete GPU drivers.
2. Check your display settings in the NVIDIA or AMD Control Panel.
3. Check if your external display (if using one) supports VRR and is connected to the dGPU.
4. Look into the BIOS settings to ensure that hybrid graphics is set up to allow VRR with the dGPU.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[Garp_senchau]

Hey @fdh4t3,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Display Connection

• Often, variable refresh rate technologies like G-SYNC or FreeSync depend on how the display is connected to the GPU. If your laptop's display is only connected to the iGPU (integrated graphics), then VRR will only work with the iGPU. Some laptops route all display output through the iGPU, even when the dGPU is active.
• To fix this, check if the display is using the discrete GPU output. If the display is tied to the iGPU, you won’t be able to use VRR on the dGPU.

Software/Driver Settings

For NVIDIA GPUs: If you have an NVIDIA discrete GPU, make sure you have the latest drivers installed. Sometimes VRR support can be affected by the NVIDIA Control Panel settings.

• Go to NVIDIA Control Panel > Display > Set up G-SYNC.
• Ensure the correct monitor is selected and try enabling G-SYNC.

For AMD GPUs: If you have an AMD discrete GPU, check the AMD Radeon settings.

• Go to Radeon Settings > Display > Enable FreeSync for the dGPU if supported.

Windows settings: Ensure that you have variable refresh rate enabled in Windows Settings.

• Go to Settings > System > Display > Advanced Display Settings.
• Enable Variable refresh rate or Adaptive sync (depending on your GPU and monitor compatibility).

Hardware Limitation

• If the laptop’s dGPU (possibly an NVIDIA or AMD discrete card) does not support VRR for some reason, there’s not much you can do from the software side to enable it.
• Check the specifications of the dGPU in your system to ensure that it supports VRR on external displays (if you plan on using an external monitor) or if it’s only supported via the iGPU.

[Garp_senchau]

BIOS/UEFI Settings

• Some laptops have settings in BIOS/UEFI that determine how the iGPU and dGPU work together. It may help to ensure that the laptop is configured to allow the dGPU to be used for display output. You may also need to check the settings for hybrid graphics (Optimized or Discrete modes).

External Monitor Configuration

• If you are using an external monitor, ensure that the monitor supports FreeSync or G-SYNC and that it’s properly connected to the discrete GPU (not the iGPU).
• Some laptops automatically use the iGPU for integrated displays but default to the dGPU when using an external display.

What You Can Try:

1. Update both your Intel integrated GPU and discrete GPU drivers.
2. Check your display settings in the NVIDIA or AMD Control Panel.
3. Check if your external display (if using one) supports VRR and is connected to the dGPU.
4. Look into the BIOS settings to ensure that hybrid graphics is set up to allow VRR with the dGPU.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,

[fdh4t3]

Hello my laptop has mux switch...it support variable refresh rate only when i am on hybrid mode....whenever i switch to dgpu it show not supported

Laptop >omen 16 wd0880TX

[Garp_senchau]

Hey @fdh4t3,

Thank you for reaching out! 

Based on your query, it seems the issue is related to the MUX switch functionality on your HP OMEN 16 WD 0880TX laptop. Specifically, the “not supported” message when switching to dGPU (discrete GPU) mode indicates that your laptop's configuration limits variable refresh rate (VRR) support to Hybrid mode, where both the integrated and discrete GPUs work in tandem.

Here's a breakdown of what’s happening:

Hybrid Mode vs. dGPU Mode:

• Hybrid Mode: In this mode, both the integrated GPU (iGPU) and the discrete GPU (dGPU) work together. The iGPU often drives the display, and VRR (such as G-SYNC or FreeSync) is supported. This is typically where you’ll get the full VRR experience.
• dGPU Mode: When you switch to the dGPU for maximum performance, the display output might bypass the iGPU, which could disable VRR support. Many systems, including yours, may not support VRR in dGPU-only mode due to how the hardware is configured.

What You Can Do:

• Stay in Hybrid Mode: Since VRR is only available in Hybrid mode, we recommend keeping the laptop in this configuration to enjoy VRR. However, please note that this may impact overall power efficiency or performance during intensive tasks like gaming.
• BIOS/UEFI Settings: I suggest checking your BIOS/UEFI settings for any MUX switch-related options. Some systems allow control over which GPU handles the display output, and you may find an option that better supports VRR. Make sure your BIOS is up to date, as this can also affect the system’s GPU switching behavior.
• Graphics Drivers: Ensure both Intel (for the iGPU) and NVIDIA (for the dGPU) drivers are up to date. In some cases, outdated drivers can lead to VRR issues.
• External Displays: If you're using an external display, confirm that VRR (whether G-SYNC or FreeSync) is enabled both on the display itself and within your laptop's settings. If the display is connected to the dGPU, this could help ensure VRR is working.

Conclusion: If your laptop is designed to only support VRR in Hybrid mode, it’s likely a design choice by HP. Unfortunately, in dGPU-only mode, VRR may not be available. You can still enjoy VRR in Hybrid mode, but please be mindful of any potential performance limitations if you need the full power of the dGPU. If you need further assistance, feel free to reach out to us, and we’ll be happy to guide you further!

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,