• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

‎10-07-2026 12:33 PM

HP Recommended
Operating System: Microsoft Windows 11

TOUCH SCREEN NOT WORKING 

Reply
1 REPLY 1

‎10-09-2026 06:54 AM

HP Recommended

Hi  @ENVY1984 
 
Welcome to the HP Support Community!

Thanks for reaching out!


I understand how it can feel when the touchscreen is not responding as expected, and dont worry I'll be glad to help you with this.  

To assist you better, could you kindly provide the exact HP model number (Click here for steps ) of your device?

Additionally, please help us with the following details:

  1. Does the touchscreen fail completely, or does it work intermittently?
  2. Have you noticed any error messages in Device Manager related to the touchscreen?
  3. Have you already tried restarting the computer or performing Windows updates?

In the meantime, you may try these steps:

  • Restart the laptop and test the touchscreen again.
  • Run Windows Update and install all available updates.
  • Open Device Manager - Human Interface Devices and check if the touchscreen device is listed and enabled.
  • Use HP Support Assistant to check for and install any driver or BIOS updates.

You can also find the troubleshooting steps in this HP document: Solving Touch Screen Problems

 

I hope this helps. 

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->