Solved: Re: Need Driver for Touchpad - HP Support Community

lmh1107 · ‎10-13-2025

Can I download a new touchpad driver for my laptop. I've tried several on the HP website. Even though there seems to be no issue with the download/install, they don't show up in my device manager.

VikramTheGreat · ‎10-16-2025

Hi @lmh1107,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

If your HP laptop’s touchpad driver installs successfully but doesn’t appear in Device Manager, it usually means Windows isn’t detecting the hardware or the driver isn’t binding correctly. Here’s how to fix it:

1. Show Hidden Devices

Open Device Manager (Win + X > Device Manager).
Click View > Show hidden devices.
Expand Mice and other pointing devices or Human Interface Devices.
If the touchpad appears grayed out, right-click and Enable device.

2. Scan for Hardware Changes

In Device Manager, click Action > Scan for hardware changes.
This forces Windows to detect the touchpad again.

3. Add Legacy Hardware Manually

If the touchpad still doesn’t show:

In Device Manager, click Action > Add legacy hardware.
Choose Install the hardware that I manually select from a list (Advanced).
Select Show All Devices, then pick Synaptics, ELAN, or HP from the manufacturer list.
Install the driver manually.

4. Check BIOS Settings

Restart your laptop and press F10 (or Esc + F10) to enter BIOS.
Under Advanced or Main, ensure Touchpad is set to Enabled or Advanced, not Disabled.
Save and exit.

5. Run Hardware Troubleshooter

Open Command Prompt (Admin) and run:
msdt.exe -id DeviceDiagnostic
Follow the wizard to detect hardware issues.

6. Reinstall the Driver

Uninstall any existing touchpad entries in Device Manager.
Download the latest driver for your model from HP: 👉 Official HP® Support
Alternatively, let Windows Update reinstall the correct driver.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

VikramTheGreat · ‎10-16-2025

Hi @lmh1107,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

If your HP laptop’s touchpad driver installs successfully but doesn’t appear in Device Manager, it usually means Windows isn’t detecting the hardware or the driver isn’t binding correctly. Here’s how to fix it:

1. Show Hidden Devices

Open Device Manager (Win + X > Device Manager).
Click View > Show hidden devices.
Expand Mice and other pointing devices or Human Interface Devices.
If the touchpad appears grayed out, right-click and Enable device.

2. Scan for Hardware Changes

In Device Manager, click Action > Scan for hardware changes.
This forces Windows to detect the touchpad again.

3. Add Legacy Hardware Manually

If the touchpad still doesn’t show:

In Device Manager, click Action > Add legacy hardware.
Choose Install the hardware that I manually select from a list (Advanced).
Select Show All Devices, then pick Synaptics, ELAN, or HP from the manufacturer list.
Install the driver manually.

4. Check BIOS Settings

Restart your laptop and press F10 (or Esc + F10) to enter BIOS.
Under Advanced or Main, ensure Touchpad is set to Enabled or Advanced, not Disabled.
Save and exit.

5. Run Hardware Troubleshooter

Open Command Prompt (Admin) and run:
msdt.exe -id DeviceDiagnostic
Follow the wizard to detect hardware issues.

6. Reinstall the Driver

Uninstall any existing touchpad entries in Device Manager.
Download the latest driver for your model from HP: 👉 Official HP® Support
Alternatively, let Windows Update reinstall the correct driver.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

lmh1107 · ‎10-16-2025

Thank you. My touchpad is now working.

VikramTheGreat · ‎10-18-2025

Hi @lmh1107,

That’s great news! 🎉 I’m glad your touchpad is working again.

If you need any assistance in the future, please do keep us posted, and we are here to help.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Need Driver for Touchpad

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