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‎11-29-2019 03:01 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

I want to use a BluRay Writer/Player with this latest model Laptop which currently has a 24 20 100 6344 driver.  The Intel site lists the latest Graphics 620 DCH driver is 26 20 100 7463, yet multiple attempts to install fails due to invalid hardware. How/when will I be able to update this graphics chip for BluRay?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2019 07:04 AM

HP Recommended

Hi:

 

If your model only has the onboard Intel graphics adapter, see my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

View solution in original post

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3 REPLIES 3

‎11-29-2019 07:04 AM

HP Recommended

Hi:

 

If your model only has the onboard Intel graphics adapter, see my knowledgebase article at the link below for how to manually update the Intel graphics driver to the latest version...

 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-the-Latest-HD-Graphics-Driver-from-I...

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‎12-01-2019 07:07 PM

HP Recommended

IT WORKS! Thank you for your prompt response. I had a little confusion as a non-computer geek with finding the Graphics folder, but after finely locating it, everything worked out great. Thank you again.

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‎12-01-2019 07:26 PM

HP Recommended

You're very welcome.

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