11-04-2018 11:53 AM
Loaded win 10 64 bit on my dv9000. Device manager shows missing drivers as follows. Base system device, PCI bus 7, device 5, functions 2, 3 and 4. Also Unknown device ACPI \ HPQ0006. The coprocessor was also missing but I found it on this forum and it works fine even though it was for win vista. Also need the Nvidia graphics driver as it is currently running on generic microsoft driver. Thanks for your help!
Solved! Go to Solution.
11-04-2018 12:15 PM
The dv9000 model series ranges from dv9000 - dv9999.
Please post the product number of your dv9000, so I can provide the right set of drivers you need.
There are basically two sets of drivers...a set for the dv9000 - dv9499, and a set for the dv9500 on up.
The product number can be found on the same label as the serial number.
Please do not post the serial number.
The unknown device (0006) needs this driver...I'm surprised W10 didn't install that device automatically.
HP Quick Launch Buttons
11-04-2018 10:05 PM
You're very welcome.
When I enter that product number in HP's support site, it returns a 'not assigned' message.
Is there any other model description on the bottom label other than dv6000?
See if this link is of any help...
11-05-2018 12:46 AM
This is out of the bios. Model: HP Pavillion dv9000 (RG564AV#ABA). System Board ID: 30B9. UUID Number 434E463634313052
475A00163691898E. The driver you sent me to for the unknown device worked perfectly, again thank you.
11-05-2018 06:56 AM
You're very welcome.
Here are the links to the drivers you need for the graphics and base system device...
Graphics: You will have to manually install this driver as follows...Download and run the driver below. You will most likely get an unsupported operating system error. Close out of any error windows.
Go to the device manager. Click to expand the display adapters device manager category.
Click on the Microsoft Basic Display Adapter. Click on the driver tab. Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSeup\sp35686.
Make sure the Include Subfolders box is checked, and the driver should install.
Then restart the PC.
Base System Device: Ricoh 5-in-1 Card Reader
11-10-2018 06:09 AM
Hi Paul, we were doing great untill the graphics driver. I downloaded the driver and as you expected a manual install was needed. Went to device manager and proceeded with the update driver. Pointed it to the proper location. As it was doing its thing the display changed to an unreadable state, horozontally torn. I waited several minutes to see if it might come back. It didn't. Shut down with the power button. Upon starting all was well untill the sign in screen at which point the display goes blank and stays that way. I tried the key combination windows key+ctrl+shift+b . That produced an audible beep, the display changed to black for a few seconds then returned to blank. After a few more attempts I just started in safe mode and rolled back the driver. I noticed in the earlier e-mail you sent me asking for more info off the labels on the machine so you could identify the proper driver that you wrote DV6000 instead of DV9000. I assumed that to be a typo. Any chance you accidently picked the wrong driver? If not ( I doubt it could be that easy anyway) have any ideas? Thanks again.
11-10-2018 07:17 AM
Sorry that graphics driver caused such havoc with your PC.
I may have errored in typing dv6000, but the driver was good for both models.
Try this one using the same approach.
Here is the list of graphics adapter hardware ID's supported by this driver...yours should be one of the 1st four listed.
If your adapter's hardware ID is not listed, do not try to install the driver.
PCI\VEN_10DE&DEV_0244&SUBSYS_30B7103C="NVIDIA GeForce Go 6150"
PCI\VEN_10DE&DEV_0244&SUBSYS_30BF103C="NVIDIA GeForce Go 6150 "
PCI\VEN_10DE&DEV_0244&SUBSYS_30E5103C="NVIDIA GeForce Go 6150 "
PCI\VEN_10DE&DEV_0247&SUBSYS_30B7103C="NVIDIA GeForce Go 6100"
PCI\VEN_10DE&DEV_0531&SUBSYS_30CF103C="NVIDIA GeForce 7150M / nForce 630M"
PCI\VEN_10DE&DEV_0533&SUBSYS_30EA103C="NVIDIA GeForce 7000M / nForce 610M"
PCI\VEN_10DE&DEV_01D6&SUBSYS_30B7103C"NVIDIA GeForce Go 7200"
PCI\VEN_10DE&DEV_01D7&SUBSYS_30B7103C"NVIDIA GeForce Go 7300"
PCI\VEN_10DE&DEV_01D8&SUBSYS_30B7103C"NVIDIA GeForce Go 7400"
PCI\VEN_10DE&DEV_01D8&SUBSYS_30BB103C"NVIDIA GeForce Go 7400"
PCI\VEN_10DE&DEV_0398&SUBSYS_30B7103C"NVIDIA GeForce Go 7600"
PCI\VEN_10DE&DEV_0398&SUBSYS_30BB103C"NVIDIA GeForce Go 7600"
PCI\VEN_10DE&DEV_0425&SUBSYS_30CC103C"NVIDIA GeForce 8600M GS"
PCI\VEN_10DE&DEV_0427&SUBSYS_30CF103CNVIDIA GeForce 8400M GS"
PCI\VEN_10DE&DEV_0427&SUBSYS_30CC103C="NVIDIA GeForce 8400M GS"
11-12-2018 06:59 AM
Hi Paul, The hardware ID matched the very first one on the list you sent me so I got the driver and gave it a whirl. I am happy to report that it installed correctly and is working just fine, Thank you again for your time and effort it is greatly appreciated.