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HP Recommended

I have a HP Laptop 15-dw3xxx, HP Notebook, 2R0M5EA#BH4, 881D.

Serial number: CND14455B4

UUID: 9AA5A349-8A3F-EC11-810D-C85ACF6D3FEFPKXMBE41WFW81M

 

It's a HHD 1Tb, i5 in Cpu 11th generation, Intel.

I'm trying to install windows 11 on it, but I have this message: (Controller drivers? to make my laptop notice my HHD)

I've tried many drivers but none works, maybe I need specific ones for it?

Please help, it's been 3 days and can't use my laptop for work :')

 

That happened when I erased all my data accidentally :')

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

According to the serial number you posted your notebook has a 1 TB SATA HDD.

 

But if it came with a M.2 Optane memory device then you need this driver: Intel(R) Optane(TM) Memory.

 

If it just came with the hard drive, then you need this driver:  Intel RST VMD Controller

 

If neither of those driver work, you can always use the HP cloud recovery tool to create a bootable USB recovery drive that will factory reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another Windows PC as yours is not working, you will have to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is  2R0M5EA#BH4

 

 

 

 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

I have zipped up and attached below, the Intel storage controller drivers needed for Windows to find the drive.

 

The file is good for any PC with an Intel 11th > 13th gen core processor.

 

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver.

 

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

 

Click Next, and Windows should install.

HP Recommended

".....Make sure the installation media contains the correct drivers, and then click OK."

 

I've tried it in both, box checked and unchecked

(when I've kept the box checked, only 3 appeared, 

Intel RST VMD Controller...

Intel RST VMD Managed Controller...

Intel(R) Optane(TM) Memory...)

 

Can you please look for specific ones suitable for my laptop informations? Pleaaaase🥺

 

I really have to work and it's been 3 days, Thank you so much.

HP Recommended

According to the serial number you posted your notebook has a 1 TB SATA HDD.

 

But if it came with a M.2 Optane memory device then you need this driver: Intel(R) Optane(TM) Memory.

 

If it just came with the hard drive, then you need this driver:  Intel RST VMD Controller

 

If neither of those driver work, you can always use the HP cloud recovery tool to create a bootable USB recovery drive that will factory reset the drive to its 'out of the box' condition.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have to use the utility on another Windows PC as yours is not working, you will have to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

 

Your PC's product number is  2R0M5EA#BH4

 

 

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.