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Netflix won't play via HDMI on new windows 10 HP laptop HDCP?

HP Recommended
Pavillion 15-cs3975nd
Microsoft Windows 10 (64-bit)

Have new laptop, HDMI seems to work fine, see everything on the TV, moment I start a movie, can see it on laptop but TV screen goes black, sound an subtitles work. Old windows 8 HP also Nvidia (just older) works fine. Netflix says it is a HDCP problem with my HP...? Cant find my Nvidia card on Nvidia since it is an OEM.... Very tiring.... how to I fix this. see other posts but about different equipment an blu ray players... not applicable here.

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HP Recommended

@RobReeve If you're seeing static or blackouts when you watch Netflix on a Windows computer with multiple monitors, it typically indicates an issue with your primary monitor's refresh rate. Follow the troubleshooting steps below to resolve the issue.

 

Adjust your display settings

  1. Right-click the desktop.

  2. Select Display Settings.

  3. Select Advanced Display Settings.

  4. Select Display Adapter Properties.

  5. Select the Monitor tab.

  6. Select Screen refresh rate.

  7. Select a screen refresh rate of 120 Hz or lower.

  8. Select Apply.

  9. Try Netflix again.

Troubleshoot your monitor setup

  1. Bypass any HDMI converters by connecting your monitor directly to your computer.

  2. If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

  3. If you are using multiple monitors, unplug them from your computer, then plug them back in one at a time, trying Netflix after each attempt.

    • If you only experience this error with one monitor, you may have an HDCP issue. We recommend contacting the monitor manufacturer for more assistance, or leaving the device disconnected while streaming.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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