New HP Envy 16 - Screen sporadically blanking for a sec

[ChiragChirag]

Hi,

The display on my new HP Envy 16 laptop becomes blank for a sec sporadically when using the laptop. I have run some of the diagnostics provided in BIOS and HP assistant and all test related to display have passed. Please suggest what I can do to resolve the issue. 

Thanks!

[ub6424]

Hello @ChiragChirag 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(3) Please report your results

[ChiragChirag]

OS Name	OS Name Microsoft Windows 11 Home
Version	Version 10.0.22621 Build 22621
System Model	System Model HP ENVY Laptop 16-h0xxx
System SKU ( equals HP product number (p/n) )	System SKU 6P6Z8UA#ABA
Processor	Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)
BIOS Version/Date	BIOS Version/Date Insyde F.05, 7/28/2022

[ub6424]

Hello @ChiragChirag 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18950.8298 Rev.A

1.0 MB

Mar 18, 2022

Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.A

1.0 MB

Mar 18, 2022

Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.386 Rev.A

0.5 MB

Aug 10, 2022

Download

Intel Innovation Platform Framework Processor Participant Driver

1.0.10705.25772 Rev.A

33.8 MB

Apr 8, 2022

Download

Intel Integrated Sensor Solution Driver

3.1.0.4565 Rev.A

0.6 MB

Aug 11, 2022

Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A

2.8 MB

Aug 11, 2022

Download

Intel Serial IO Driver

30.100.2148.1 Rev.A

1.2 MB

Apr 8, 2022

Download

Intel Platform Power Management (PPM)

1001.20211217 Rev.A

0.5 MB

Mar 31, 2022

Download

(3) Restart Windows

(4) Download and install / update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1278 Rev.A

1018.4 MB

Aug 15, 2022

Download

Elan Touch FW for HP ENVY Laptop 16-h

6701T04 Rev.A

1.3 MB

Apr 8, 2022

Download

HP Display Control

4.8.67.0 Rev.A

41.6 MB

May 5, 2022

Download

(5) Restart Windows

(6) Test again

(7) Please report your results

[ChiragChirag]

I have taken the suggested steps and the issue still persists.

[ub6424]

Hello @ChiragChirag 

(1) Double check with external monitor connected via vga/hdmi cable. 

- Shutdown notebook

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

Is the external monitor also sporadically blanked for a second ?

(2) Please report your results

[ChiragChirag]

I am not using any external monitor, the issue happens with the laptop screen.

[ub6424]

Hello @ChiragChirag 

Borrow a monitor (and vga/hdmi cable) from a friend/neighbor/acquaintance. The test should determine whether the GPU or screen of the notebook is defective.

Kind regards

[ChiragChirag]

Thanks! for the help but I am returning the laptop, as I don't think i should face this type of issue with a new laptop and it also made me worried about long term stability of the machine. Not sure if i got a bad machine or its issue with the design of the machine.

[ub6424]

---

@ChiragChirag wrote:

Thanks! for the help but I am returning the laptop, as I don't think i should face this type of issue with a new laptop and it also made me worried about long term stability of the machine. Not sure if i got a bad machine or its issue with the design of the machine.

---

You're welcome !

Good luck