• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

‎10-16-2026 06:25 AM

HP Recommended
Product: HP OmniBook X Flip 14 inch 2-in-1 Laptop Next Gen AI PC 14-fm0000 (AK4Z1AV)

I bought a brand new laptop. But to my dismay the webcam footage is all blurry. I tried troubleshooting with the help of HP virtual assistant and updated latest drivers and software but the camera is still blurry across all app and in-built camera app. Such quality standards for hp that too in a brand new laptop!!!! 😞

Category:
Reply
3 REPLIES 3

‎10-16-2026 07:16 AM - edited ‎10-16-2026 07:18 AM

HP Recommended

Have you run the UEFI diagnostics?  Press F2 when booting and select the component or system test.   Look for the webcam test.  If the video is blurry then return it for repair or exchange.

 

I looked up your factory cloud restore here and it appears you do not have it

BeemerBiker_0-1792156547254.png

Did you buy this laptop with windows or with freedos?  Please verify that the product ID is correct.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎10-16-2026 07:41 AM

HP Recommended

i did that but the issue persist

Reply
Was this reply helpful? Yes No

‎10-16-2026 09:09 AM

HP Recommended

was it blurry during the UEFI diagnostics?

 

was the product ID correct?

 

Did it come with freedos or windows?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->