New MS Teams - embedded camera not working

[Duk4Cvr]

My embedded camera works fine in the old Teams (classic) but is a black screen when activated  in the new Teams.  I am checking with MS (and see others with the same issue) but it was suggested I check with HP as well.    

Is this something relatively common?  Are there steps I can take to fix? 

Thanks!  

[Raj_05]

Hi @Duk4Cvr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It's not uncommon for hardware compatibility issues to arise when software undergoes updates or changes. Since your embedded camera works fine in the old version of Teams but not in the new one, it suggests that the problem might lie in the software update rather than the hardware itself.

Here are some steps you can take to troubleshoot and potentially fix the issue.

• Update Drivers: Ensure that your laptop's camera drivers are up to date. Sometimes outdated drivers can cause compatibility issues with new software versions.
• Check Camera Settings: In the new Teams app, check the camera settings to ensure that the correct camera is selected and that permissions are granted for Teams to access the camera.
• Restart Teams: Close the new Teams app completely and then reopen it. Sometimes, a simple restart can resolve software glitches.
• Restart Your Laptop: Sometimes, a simple reboot of your laptop can resolve hardware and software issues.
• Check for Updates: Make sure your Windows operating system is up to date. Sometimes, system updates include patches or fixes for compatibility issues.
• Contact Microsoft Support: Since this issue seems to be related to the new Teams app, contacting Microsoft support directly can also be helpful. They may be aware of the issue and can provide guidance or escalate the problem for further investigation.

Lastly, keep an eye out for any official updates or patches released by Microsoft specifically addressing this issue, as they may provide a more permanent solution.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support