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Richard_391
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New computer display broke

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HP Spectre x360
Microsoft Windows 10 (64-bit)

So today, I just got a new HP Spectre x360 (13 inch). And when I opened it for the first time, there was a very thin area in my screen that was flickering. I didnt really care, as it seemed small. Later, I realized that whenever something white touched the top of the display, it would make transparent black bars show all the way down the display. And around an hour from when I wrote this, the display sort of just... broke. There were white and coloured pixels all over the place.

 

I do not believe its stuck pixels, as when I use a black background it gets better, but when I use a white background the display just shows a bunch of white and coloured pixels all over the screen and also some black/white bars. 

It looked something like this guy's screen

Richard_391_0-1616210707512.png

Does anybody know what the heck happened?
Currently, the computer is in a box and I'm planning to bring it back to the place I purchased it from.

 

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Richard_391
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Richard_391_1-1616210918596.png

I dont know why the media didnt work

Edit: Why isnt this working

 

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praveenbv
HP Support Agent
HP Support Agent
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Hi @Richard_391,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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