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HP Recommended
HP ENVY Desktop PC TE02-0000i (3Y3Q7AV)
Microsoft Windows 11

Brand new HP Envy at $1,500.  Showed up with a loose graphics card.  Did a video chat and they confirmed.  Spent another $150 to get 1-2 day delivery.

To accelerate delivery of a new machine (vs the 2 week return) they asked me to buy a new machine and they'll refund the old one - sounded fine

1) Agent told me to buy the same machine 3 days later would be $150 more - I bought this on sunday and showed up broken on Wednesday

2) She offered a free mouse pad to make up for it

3) I said let's return all of it - $2700 in total

4) she said there is a 15% restocking fee.  She said monitor is fine.  I said we don't know as graphic card is loose - how can we tell?

 

Any thoughts on how to get to someone who can actually help?

 

1 REPLY 1
HP Recommended

Hi @Tony4719,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with a graphic card on your brand new pc. I'd like to help!

 

Was the unit purchased directly from HP Website or is it from a local store?

If purchased from HP directly, I recommend you to contact HP SALES 

If purchased from a local store, kindly contact them for further assistance. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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