New laptop is really slow

[sirjohnrl]

Hello,I bought HP 255 G6 laptop few days ago,specs were looking pretty good,installed windows 10 64 bit,and its really really laggy.The one thing I noticed is the graphics card.Its and AMD graphics card but its not used even remotelly.Using gpuz it shows it has 80mb,and dxdiag shows that of 2000mb,68mb is used nad rest 1932mb is shared.Other laptops let you increase dedicated memory in bios but i cant seem to find the option.Please tell me theres a way to make this new laptop run normally.Opening youtube video takes forever,and Ive even updated to the latest versions of windows and all the drivers.

[CherylG]

Can we assume you installed drivers from your Support page?

https://support.hp.com/us-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854

[Bibhu_HP]

Hi,

Please Use the HP Guided Troubleshooter to troubleshoot slow computer performance. This is step be step method to isolate and resolve the issue:

http://hp.dezide.com/ts/start.jsp?guide=SlowComputerPerformance.net&section=ccweb&sfs=isearch&langua...

Hope it helps.

Thanks,

Bibhu

[banhien]

@sirjohnrl

HP 255 G6 is a series of many machines. They are low end and slow machines in the first place anyway because they only have the following options for CPU and GPU

AMD A6-9220 APU
AMD E2-9000e APU

AMD Radeon R4 graphics
AMD Radeon R2 graphics

Your machine could be the second APU and it only has RAM specs:

Single channel support

Not customer accessible/upgradeable

Sounds like it came with FreeDOS 2.0 and you installed Wondoes 10 on it.

Now, please download and install available drivers, specially graphis driver on the following link (both are the same):

            https://support.hp.com/us-en/drivers/selfservice/hp-255-g6-notebook-pc/15932854

You CAN'T change VRAM from BIOS. I think your machine only has 4GB of RAM pre-installed. You can contact a dealer in your area and upgrade to 8GB (max).

Regards.

[sirjohnrl]

Yes,the only driver I havent downloaded from your site is the graphic driver,I downloaded that one from amds site

[sirjohnrl]

Yes I have the E2 APU with R2 graphics and 4gb DDR4 ram.With these specs I should be able to browse the internet without any issues,as I am able to do on my old Samsung RV511 laptop.

[sirjohnrl]

Just tell me this,Are these specs enough to run win10 smoothly? If yes then ill try to reinstall it,if no ill just keep using it like this i guess

[CherylG]

It should be able to run Windows 10 fine. ..but I suggest using AMD graphics driver from your Support page, not AMD site. Lot of owners have run into issues using non-HP specific drivers.

[sirjohnrl]

I did install the drivers and its still the same.Is it really suppossed to be using only 68(or80)mb or video memory or do I have a defect?

[CherylG]

Windows allocates memory to gpu as needed...no settings in BIOS to change amount of dedicated memory. My only suggestion would be a fresh install and use only HP drivers from your Support page. If that doesn't solve it I am out of ideas.

Hp did release a patch to resolve slow startup. You might try it.

http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe