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HP Recommended
HP Envy 13-AD100TX
Microsoft Windows 10 (64-bit)

Hi,

 

Good day. I just bought a new HP laptop 3 days ago, model is HP Envy 13-AD100TX.

 

From the official HP website, this model's battery can up to 14 hours.

 

However I tested it yesterday, I just normal use, no gaming, no photoshop, no movie, no heavy use at all, only use for surfing web and do some document, but it only last for 4 hours.

 

The power mode I select is default (balance mode). So I am not sure is battery have issue or anything caused this?

 

Please advise. Thanks.

 

Best Regards,

Chin

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! @Chin_Tan, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have battery draining issues with your laptop the battery on your PC does not last for a long time.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your laptop?

 

As you mentioned you have battery draining issues with your laptop the battery on your PC does not last for a long time.

 

Try updating the BIOS on your PC and check if it helps.

 

Link to update the BIOS.

 

As the battery is a consumable part the life of the battery decreases each time you charge your laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
 
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

 

If the issue still persists try uninstalling the battery drivers device manager.

 

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

 

Refer this article to know how to run a battery test and perform a battery calibration on your laptop.

 

Also, refer this document to understand more about lithium-ion batteries.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi! @Chin_Tan, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have battery draining issues with your laptop the battery on your PC does not last for a long time.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your laptop?

 

As you mentioned you have battery draining issues with your laptop the battery on your PC does not last for a long time.

 

Try updating the BIOS on your PC and check if it helps.

 

Link to update the BIOS.

 

As the battery is a consumable part the life of the battery decreases each time you charge your laptop.
 
Factors that contribute to loss of battery capacity.
 
Li-Ion battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharges loads increase.
The self-discharge rate of a Li-Ion battery is higher if the battery is left in an unpowered notebook.
During prolonged storage or non-use, the battery charge will decrease below its recommended low-voltage level.
Leaving the battery in a depleted condition for an extended period will accelerate the decrease in FCC.
Leaving the battery at a high level of charge in a high-temperature environment for extended periods (for example, running a notebook computer in a docking station under a heavy load) will accelerate the loss of capacity.
Running high-end applications using the battery accelerates the loss of capacity. For example, playing 3D games will lower FCC faster than using word processing applications.
 
  

However, you can try the steps recommended below.
 
Open Power Options on Windows 10.
Click Change plan settings for any of the power plans. I would suggest you choose the power saver plan.
Now click Change advanced power settings.
Under the Advanced Settings tab, scroll down to find Processor power management.
Now, expand (click on +) Processor power management.
Expand Maximum processor state.
Click the On-battery option and reduce the processor state to 20%. You can choose any other value.
Click Ok. The settings are saved, you can close the Power Options window.

Enable Adaptive Brightness
Go to Power Options select change advanced power settings
Go to the Change advanced power settings. Expand Display> expand Enable Adaptive Brightness. Now, turn on Adaptive Brightness for On-battery and Plugged in options (whichever you like. Click Ok to save the settings.

 

If the issue still persists try uninstalling the battery drivers device manager.

 

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

 

Refer this article to know how to run a battery test and perform a battery calibration on your laptop.

 

Also, refer this document to understand more about lithium-ion batteries.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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