• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
Locked

‎03-22-2021 07:01 AM

HP Recommended
Product: HP Spectre x360 - 15-df0033dx
Operating System: Microsoft Windows 10 (64-bit)

I recently purchase a ultra wide monitor, is an odyssey gaming monitor c49g94TSSU,  when I connected the devise to my laptop via HDMI the monitor just stays black, thought was my display driver so I updated it and did not fix the problem, I replace the HDMI with  new one and still no progress, then I connected my laptop to my TV, via HDMI, to see I f the port was damage and worked just fine, when I connected my new monitor to another HP laptop work just fine. Mi question is what do I need to do to make my new monitor to work with the above mention laptop? 

In advance thanks.

 

1 REPLY 1

‎03-22-2021 09:58 AM

HP Recommended

@Vier07 

I wish I had good news for you -- but I don't!

 

You have confirmed that the HDMI port works, the monitor works (on another laptop) and the HDMI cable works, as well.

 

If the laptop does not see the monitor, there is nothing you can do to FORCE it.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.