Newly bought HP OMEN laptop brightness cannot be changed, please help

[Brightnessissue]

Hello, the BIOS have been updated through aforementioned tool as I mentioned in my original post, nothing has changed regarding brightness not working afterwards. I suspect backlight isn't at fault but it's something related to the way this computer interacts with windows as for example, night light works directly in windows.

I will get in touch with support though the steps you've provided tomorrow as it is late here today and will reply you the results. There is a 2 year warranty for laptop, I literally bought it this month.

[Riddle_Decipher]

@Brightnessissue I appreciate the details and I wish you good luck, ahead.

Take care.

[brightnessnotwo]

Hey @Brightnessissue ! Were you able to figure it out or did you hear anything from support? I'm having the exact same issue and I just bought mine this month too, and I tried literally everything you did as well. Just about ready to throw this laptop out the window haha.

[Brightnessissue]

@Brightnessnotwo

Yes, I am aware it is a more widespread issue (I heard from another guy who bought similar HP model and had it), I haven't fixed it yet (other than insufficiently effective third-party workaround which is overridden by system to max brightness again after every time turning on the laptop), because I was super busy with works and studies, but I will get back to it this weekend, I wanted to use laptop so couldn't be bothered to try full cloud-based reinstall as Riddle suggested, but I'll do it and if it won't work, I'll get in touch with HP support and I hope they could offer at least some sort of solution.

So yeah, stay tuned, only wrote in a free moment because I've seen your notification in my mail!

[Brightnessissue]

Hello,

I've done fresh reinstall again, following the link provided by Riddle, just updating you that the brightness option is still not working, so I will be contacting customer support and let you know how it goes.

[Brightnessissue]

@Riddle_Decipher & @Brightnessnotwo 

An update on this issue after several hours of working through it:

1. First I tried clean cloud reinstall of course, to no avail.
2. Next, I reached out to the support team Riddle has provided, someone named Shashank responded that they don't service our region after a while and gave me a phone number.
3. I called said phone number. A recorded message directed me to to my region's support page.
4. I contacted them through WhatsApp
5. A guy called Dave picked it up and guided me through many steps I've already attempted, BIOS update, reinstalling drivers, booting in Safe Mode etc.
6. Finally he informed me that it is a known issue and hopefully should get fixed in a months time, will contact him if it persists

End of conversation for clarity for others who are facing the same issue:

[13:30, 9/4/2020] Me: So, what's next?
[13:31, 9/4/2020] HP Support UK: Hello [Me] , I just checked with my back end team and got to know that it is a common issue with this laptop model and R&D team are working on the solution for it now.
So you might have to wait for the next update in the HP support assistant which will resolve this issue.
[13:31, 9/4/2020] Me: Well, I definitely knew i wasn't unique since others were complaining in the forums
[13:32, 9/4/2020] Me: As you can expect this is a very important feature which virtually everyone uses
[13:32, 9/4/2020] Me: So, considering I'll need to work on this laptop, could you give me a rough ETA when the fix would be released?
[13:32, 9/4/2020] Me: It's already been like a month.
[13:33, 9/4/2020] HP Support UK: Our team is working on it for the solution [Me].
I do not have an ETA for the next update.
[13:33, 9/4/2020] Me: Hmm.. maybe you could then reveal how frequently these updates usually happen?
[13:34, 9/4/2020] Me: I hope it's not literally years away...
[13:35, 9/4/2020] HP Support UK: As per my knowledge the issue should get resolved within a month's time.
[13:35, 9/4/2020] Me: That's fantastic!
[13:35, 9/4/2020] Me: Thank you very much. If anything, I'll get back to you in a month, my warranty isn't going anywhere anyway.
[13:35, 9/4/2020] Me: Take care Dave, may I share this conversation with others in Forum who struggle with this?
[13:36, 9/4/2020] HP Support UK: But I cannot confirm it as I do not have an update on the progress from the R&D team.
[13:36, 9/4/2020] HP Support UK: If you need any more assistance please get back to us and we will be glad to assist you further.
[13:37, 9/4/2020] Me: Alright we'll try to wait for a month then, if nothing comes out, I'll reach back out to you, maybe then you'll be updated on it or known someone from R&D team who is.
[13:39, 9/4/2020] HP Support UK: If update is not released in a months time I will elevate the issue to a higher authority [Me].
[13:39, 9/4/2020] Me: Thank you very much. Have a nice day!
[13:40, 9/4/2020] HP Support UK: You're welcome, have a great day.

[MaximG]

Hi @Brightnessissue, I'm facing the exact same issue as you described and have tried all the steps that you mentioned above, unsuccessfully. Have you heard anything from the support team since your initial conversation?

[The_Fossette]

@MaximG

What is the product number of your computer?

Have you performed any troubleshooting steps?

Cheers!

[MaximG]

@The_Fossette

My laptop's product number is 2V927UA#ABA

I have performed all of the troubleshooting steps mentioned above (in this thread), and none of them helped.

[Riddle_Decipher]

@MaximG If you've gone through the entire thread and performed all the suggested steps, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.