No Callbacks from HP Support

[jwdoyle]

Hello,

I have been trying for weeks to get in touch with HP Support about a hardware issue with my HP Laptop. I have made 2 case files [personal info removed]  and  [personal info removed]. The only contact option I have is to request a call back, which I do. Every time it says they will call in 10 minutes. I have never received a call. I have done this no fewer than 30 times. Can someone please help me get some support?

Thanks,

Joey

[A_Gayathri]

Hi @jwdoyle,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Support. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[jwdoyle]

Hello,

I am still looking for assistance with this. The suggestion given by the other poster does not work. Is there a phone number I can just call myself?

Thanks

[Nal_NR]

Hi @jwdoyle,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!