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‎02-05-2022 10:43 AM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11

I have just one cable for my portable AOC external monitor which is a USB-C cable.  My new laptop cannot detect it.  The AOC logo comes on initially, then a 'no signal' message, then blank.  Why would this be? Something to do with Windows 11? Fine with the old Windows 10 laptop.  Be grateful for any suggestions. 

Category:
2 people had the same question
7 REPLIES 7

‎02-05-2022 11:08 AM

HP Recommended

@Emsielou 

 

Your machine is one machine of the following list

 

           https://support.hp.com/ie-en/product/hp-15-f2000-laptop-pc-series/35900344/model/2100381734/product-...

 

For example

 

         https://support.hp.com/ie-en/product/hp-15-f2000-laptop-pc-series/35900344/model/2100381734/document...

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
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‎02-08-2022 01:52 AM

HP Recommended

Is there nothing I can do to work around this issue, otherwise I will have to return the laptop?  The spec details listed a USB-C port, nowhere did it say that a external monitor would not work with it.  

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‎02-08-2022 10:21 AM

HP Recommended

@Emsielou 

 

I did post the specs of its sister on my previous reply:

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Not all USB-C ports are the same.  If you wish to connect to a second external monitor you can use a DisplayLink Certified USB-A adapter or

 

                           True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-08-2022 11:22 AM

HP Recommended

Why did you post the specs of it's sister?

 

I did ask the question, is there any work around with the laptop that I have?

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‎02-08-2022 07:43 PM

HP Recommended

@Emsielou 

 

I did reply the best way to work around, not buying a new machine.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-09-2022 05:12 AM

HP Recommended

Sorry, can you reiterate, what is the best work around to not replacing the new computer.  I can't see where you have given me any instructions?

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‎02-09-2022 10:02 AM

HP Recommended

@Emsielou 

 

My post clearly said

 

Not all USB-C ports are the same.  If you wish to connect to a second external monitor you can use a DisplayLink Certified USB-A adapter or

 

                           True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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