No Webcam Detected

[Zebesh]

Hello Experts ! I am facing webcam issue. I am on windows 8.1 and installed Cyberlink Youcam 5 driver from HP site but when I open the software it gives me an error below picture will be attached, Moreover I have also install another software then the error removes once aik showed me " Youcam detect another webcam will you want to use it click yes " when i clicked the cam worked and led get on but then cam off.

Link: http://dl-eu1.driverscape.com/files/2014/camera/realtek_web_camera_6_2_9200_10279_driver.zip?access_...

Moreover  in Device manager " Imaging Devices " option is missing. I have also grant the permission from privacy but didn't work.Please help me to resolve this problem 

Thanks in Advance 

NOTE: The Unknown device error is actually 3D DriveGuard which i have missed to install

[A4Apollo]

Hi! @Zebesh, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have webcam issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please provide the product number of your PC to assist you better.

As you mentioned when you open the webcam on your PC you are getting an error something went wrong.

Try the steps recommended below and check if it helps.

In Windows, search for and open Device Manager.
Double-click Imaging Devices to expand the list of webcam drivers.
If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.
Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.
Click Browse the computer to select a specific USB Video Device driver.
Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
On the Webcam Properties window, select Update Driver....
Select to Browse the computer for the desired driver.
Click Let me pick from a list of device drivers on my computer.
Remove the selection from Show compatible hardware.
Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, and then click Close.
After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Try updating the BIOS using this link.

Refer this article to further troubleshoot webcam issues with your laptop.

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists after trying out the steps. Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Zebesh]

Thank You for your reply @MrRobot But as you can see in the picture which i have uploaded there is no " Imaging Devices " option show in device manager so how can i proceed ?   ..... and my Laptop's Product number is J0B97EA and I have also performed system diagnostics test all things working fine ... for your kind information my internal mic also not working whenever I move my LID the webcam works and micro phone also producing some noise .....
 

[KrazyToad]

Hi @Zebesh

It looks like you were interacting with MrRobot, but he is out for the day & I'll be glad to help you out. I'm KrazyToad & I'm at your service. 

Since the Mic and Webcam start working when you move the Lid, this could be a loose connection.

I would request you to contact our Phone Support for Service Options

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.